Let us say that you do not use QuickBooks Online but you want to be able to access your QuickBooks program remotely. Below are a couple of options you can use.
Intuit QuickBooks Remote Access – there are two levels of service provided by this company. For $ 3.95 per month you get access only to your QuickBooks program and transferring files. For $ 7.95 per month you get access to your entire computer. If you are a QuickBooks ProAdvisor you get this service for free for QuickBooks only access for up to two computers.
I tried this service on my father’s companies as a test. At first I got a green screen and nothing happened, but I was able to use the transfer file feature so I knew there was definitely a connection. I had to wait until the next day to access online chat support to find out how to resolve the issue. The steps did not work. Later, when someone was in the office, I was able to see the QuickBooks program. I think the computer went to sleep and that is why I could not access QuickBooks. When I could use the QuickBooks, I made a bunch of memorized reports for the companies for his employee to send to his tax accountant. I talked the employee through exporting the memorized reports to Excel, password protecting them, and emailing them to the tax accountant.
The service states that it is possible to print locally, but with my ProAdvisor access I could not figure out how to print locally. Perhaps it is only possible with the full access subscription.
For more information on this service, visit http://quickbooks.intuit.com/product/add_ons/remote_access.jsp.
LogMeIn – this is a service that was highly recommended on the Intuit Community website to access QuickBooks files remotely. I tried this program and like it a lot. The best part is that it is free!
With this program, you can access your computer wherever you are. The program allows access to the entire computer and prints locally. In fact, as soon as you log in, the program finds the local printer and shows a message that it can print there. The interface is easy to use and it worked the first time!
Another neat feature of LogMeIn, for iPhone/iPad users, is a free app that allows you to access your computer. I have used that and it works!
For more information on this service, visit https://secure.logmein.com/products/free/#RemoteControl.
Comparison – for both programs, it seems that if the computer is set to fall asleep after x amount of time the programs do not work. LogMeIn has the ability to wake up a sleeping computer, but only if Wake on LAN is enabled from the BIOS. You can change the settings on your computer to never fall asleep if the computer is plugged in.
LogMeIn worked right away and I did not need to contact customer support, but with QuickBooks remote access I had to wait until the next day to contact support and the steps that were recommended did not work.
LogMeIn allowed me to print locally from my printer and the program found the printer when I logged in, but with QuickBooks remote access I could not figure out how to print locally. It did not appear that I could, so maybe I would need the full access to do this.
I liked the security features of LogMeIn. First, you have to log into the program online with a username and password. Second, you have to log into your computer with a username and password. You could set-up users on your computer to only have access to certain programs and not allow someone to transfer files. Third, someone most likely would have to log into QuickBooks with a username and password. However, with QuickBooks remote access you just have to log into the website once and cannot have multiple users. Although QuickBooks might have multiple users, the person with remote access can transfer files from your computer.
If you need to use remote access, I recommend using LogMeIn over QuickBooks remote access.
If you are a QuickBooks ProAdvisor that needs to walk a client through an issue, I recommend using QuickBooks remote access.